Privacy Policy
Last Updated: August 2024
Who We Are
Crescent Tuition Ltd operates both web-based and in-person platforms that help clients find tutors. We take your privacy very seriously and are committed to protecting it. This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your data.
Information We Collect
Personal Information
“Personal information” refers to any data that can be used to identify an individual, such as your name, phone number, or address. It does not include anonymized data or publicly available information that has not been combined with non-public details.
Information Collected Through Our Services
•Client Registration: When you register with Crescent Tuition, we store your email address in our database. Additionally, to complete your registration, we require the following information:
•Full name and title
•Phone number
•Physical address, including postcode and town of residence
•Further optional information you may provide:
•Subjects and levels you wish to be taught
•General information about the help you are seeking
•Your availability
•Current school, exam board, and predicted/target grades
•Tutor Information: For tutors, we collect additional personal information, including:
•Subjects taught
•Gender, availability, qualifications, and experience
•Photo identification (passport or driving license)
•DBS document
•Contact details of at least two references, along with their responses to our questionnaire
•Profile photos
•Payment details
Use of Cookies
Crescent Tuition uses cookies and similar technologies to enhance the user experience, track user movements, and gather demographic information.
What Are Cookies?
Cookies are small text files placed on your device that can track usage patterns and record preferences (e.g., remembering your password for quick sign-on). We do not use cookies to store personal information but to track usage on our site, including:
•IP addresses
•Browser type
•Internet Service Provider (ISP)
•Referring/exit pages
•Files viewed on our site (e.g., HTML pages, graphics)
•Operating system
•Date/time stamp
•Clickstream data
You may disable cookies in your browser settings, but doing so may limit the functionality of our website. Currently, we do not respond to browser “Do Not Track” signals, as there is no industry standard for how these should be interpreted.
Server Log Data
Our servers maintain standard log files that record IP addresses, allowing us to identify the ISP associated with a particular IP address. These logs also track:
•Date and time of page views
•Browser type and operating system (via the “user agent”)
This data is primarily used to understand user behavior and improve our services. We cannot identify you personally from this data alone, but if you sign up for our service, we may track your activities via your IP address. This data is used internally, but we may share it with legal authorities or third parties if misuse or abuse is detected.
Your Rights
Access and Deletion
You have the right to access the personal information we maintain about you. You may also request to correct, amend, or delete inaccurate data. Unless we have a legal basis to retain your personal data, we will delete or de-identify your data within 30 days of your request.
General Data Subject Rights
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:
•Right of Access: Request a copy of the information we hold about you.
•Right of Rectification: Request corrections to any data that is inaccurate or incomplete.
•Right to Be Forgotten: Request that your data be erased where there is no longer a good reason for us to process it.
•Right to Restriction of Processing: Request the restriction of your data processing under certain conditions.
•Right to Object: Object to certain types of processing, such as direct marketing.
•Right of Portability: Request that your data be transferred to another organization.
Please note that we may not be able to erase information required to maintain our business operations, comply with legal obligations, or fulfill our contract with you.
You also have the right to file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
External Sites
Our website may contain links to external sites that are not part of Crescent Tuition. We are not responsible for the content or privacy practices of these third-party websites. Please review their privacy policies if you have concerns.
Email Addresses
We respect your email privacy. Any email address you provide when signing up is not sold to third parties for marketing purposes. This includes any personal information obtained from emails sent through our contact form.
Payment Processors
Payments are processed through our account with Starling Bank. If you wish to have your payment details deleted from our system, please notify us, and they will be deleted within 30 days, unless retention is required by law.
Contacting Crescent Tuition
If you have any concerns, comments, or questions about our privacy policy, please contact us, and we will be happy to assist you. We will update this page accordingly if we make any changes to our policy. Email us at info@crescenttuition.co.uk
Our Postal Address
32 Dartmouth Avenue, Bath, BA2 1AT
